Effective Date: May 11, 2025
At Top Engineer, operated by Redstart Media, Inc., we are committed to serving you with integrity and transparency, guided by Colossians 3:23: "Whatever you do, work at it with all your heart, as working for the Lord." This Refund Policy outlines our approach to refunds for services provided to engineers and Top Employers in automotive, aerospace, energy, and motorsports. We aim to ensure clarity and fairness in all transactions.
1. General Refund Policy
All Sales Are Final: Except as outlined below, all payments for services, including paid memberships for engineers and placement fees for Top Employers, are non-refundable. We encourage you to review our services and fee structures carefully before purchasing. If you have questions, contact us at [email protected] for assistance.
2. Engineer Services
Free Services: Our free services, such as job search, job alerts, and thumbs up/down functionality, are provided at no cost and do not involve payments or refunds.
Paid Memberships: Paid services, including proactive placement, career coaching, resume reviews, and exclusive career management tools, are offered through flexible, no-contract memberships. These memberships are non-refundable due to the immediate access provided to personalized recruiting support and resources. If you believe there has been a billing error, contact us within 30 days of the charge at [email protected], and we will review your request promptly.
3. Replacement Guarantees
Instead of refunds, we offer replacement guarantees to protect your investment:
- 20% Placement Fee: 90-day replacement guarantee.
- 25% Placement Fee: 180-day replacement guarantee.
- 30% Placement Fee: 1-year replacement guarantee.
4. Cancellation of Services
You may cancel your paid membership at any time by contacting us at [email protected]. Cancellation stops future billing, but no refunds are issued for payments already made, as services are provided immediately upon subscription.
5. Billing Disputes
If you believe there has been an error in billing, contact us within 30 days of the invoice at [email protected]. We will investigate and resolve the issue promptly, ensuring fairness.
6. Contact Us
We're here to serve you with kindness and clarity. For questions, concerns, or refund requests, please reach out to:
Redstart Media, Inc.
Email: [email protected]
Phone: 727-933-9636 (Mon-Fri, 9 AM – 5 PM EST)
